#603 – 567 Lonsdale Ave,

North Vancouver, BC, V7M 2G6

trcotter@telus.net, 778-847-3243

Business Development and Operations Highlights


­­­­­­­­Effective in contributing leadership for business development, operations optimization, market reach and sales channel expansion, reputation and advocacy advancement. My public speaking has always drawn people to our circle of work and to our business.


Achievement record:  As team leader, I have established a solid record of sales growth and effective policy development: Swiss Biomedicine Academy +100%, Biomed and Terra-Medica +270%, Integrity Mechanical +310%, Bowen Island Pub & Liquor Store +320%, Regional and Local Government Projects.


Past Function Titles: President, CEO, Executive Director, General Manager, Deputy Operations Director, Operations Manager, Director of Education Programs, Sales Manager, Marketing Manager, Project Manager, Project Leader, Technical Media Writer, Public Relations, HR Manager, Salesman.


Style Tags: Loyal, social, innovative, action-oriented, optimistic, entrepreneurial, ethical, flexible.
 
 
Career Experience
 
Director International Business Development, Paracelsus Biomedicine, Malaysia; Natural Advantage Seminars, North Vancouver                                                 2019 – present
Change Management: As a fly-in executive, I am assisting to establishing an effective organization structure to complete a clinic merger. Working as interim Deputy Operations Director and interim Finance Manager to restore team collaborations and project progress.
 
Director of Medical Education Programming and Event Facilitator, Swiss Biomedicine Academy, 2017 – present
All Aspects of a Startup:  Sales growth 100% in 14 months. I lead the international professional education and new affiliate clinic program, B2B and B2C, Sales and Marketing, relationship building. Activation of a new LLC business and strategic planning to build new business: corporate registration, banking, budgets, contracts, sales fulfilment, e-campaigns, remote venue negotiation, networking, trade show booths.
 
President, Biomed (Canada) and Terra-Medica Inc. (USA), Burnaby, BC,                                      2009 to 2017
Sales Achievement:  I achieved 270% Sales increase (+300% profit) for imported and proprietary natural medicine sales to professionals within 2 years by creating new sales teams and strategies. Budgets, remedy merchandising and marketing strategy, technical and brand message writing. HR policy, Sage Accpac ERP analytic tools, facility management, legal and consultant liaison, training and mentoring. Speaker at FDA National Homeopathy Drug Policy Review Hearings at Washington, DC
 
Executive Director, B.C. Wine Institute, Kelowna, BC          2008
Change Management: Stewardship of the BC VQA Wine standards and marketing programs. BCWI operated 18 independently owned VQA wine stores and I resolved an embattled relationship between the BCWI Board, office staff and the store network to prepare for new branding initiatives.
Appointment: As BCWI ED, following my first B.C. legislature meeting, the Minister of Agriculture appointed me to his trade advisory council. Press releases, interviews.

General Manager, Integrity Mechanical Geothermal and HVAC, North Vancouver,                   2005 – 2007
Business Development Achievement: The owner and I grew the Geothermal and HVAC sales from $2.2M to $6.8M (+310%) in less than 2 years.  Reconfigured the administrative processes (AP / AR / IT / Payroll) and conducted technician recruiting and apprenticeship management to improve our production capacities. We went from 20 to 42 staff. The owner sold the business very successfully.
 
Owner and CEO  – Bowen Island Neighbourhood Pub, Bowen Island, B.C.                                     1995 – 2005
Sales Achievement:  As the new owner and operator of Bowen Island Neighborhood Pub, I increased sales by 320% within 2 years.  I licensed and constructed a new retail Beer & Wine Store.  F&B Hospitality Operations Management for a team of 18.  Event production and promotion for over 200 music and other special community events and festivals, regulatory compliance. As an industry association board member for 8 years, I participated in stakeholder lobbying of the provincial government.
 
 
Education, Skills, Associations and Awards
 
Bachelor of Science – Simon Fraser University (marine science, microbiology, toxicology, computer science)
BC Institute of Technology 
Accounting I & II                                    Data Processing IBM                                      Administrative Management
Labour Relations I & II                         Productivity Management                           Marketing
Organizational Behaviour                   FOOD 1151 – Dairy Processing
Microsoft Office Suite / Corel Graphics – includes Excel Visual Basic macro-programming
Certifications: ‘Serving it Right’ for Licensees; BC Foodsafe Certificate, Food Safety Plans
Labour Relations and Supervision Workshop – a 5-day sequestered course by Sterling Group Consultants
Group Dynamics Leadership Workshop – a 5-day sequestered course by GRID Management
Practical Experiences during university studies: Forklift and crane operator, shipping and receiving tools, steel welding, drilling, cutting, bending, construction, plumbing, electrical, drywall. Fibreglass manufacturing. Food and beverage, manufacturing and assembly. Observatory operator, POS clerk and programmer, tour guide.
Chamber of Commerce, Vancouver & Burnaby Board of Trade Workshops: Chamber of Commerce President for 3 years, Board Member for 9 years. Many small business toolbox presentations and seminars.
Sage Technology Innovation Award 2013 – for inventive team integration of ERP / CRM / IT and fulfillment plans.
2012 ‘Coach of the Year’ in Men’s Baseball, Soccer player/manager for 15 years, youth sport coach
Pastimes – perpetual learning, soccer, golf, baseball, biking, live music, chorus, volleyball, building, boating, fitness.
 
 
Special Appointments
 
Appointment by the Bowfest Board of Directors: Festival Director – when the annual festival was nearing fiscal and volunteer collapse, I stepped forward to help restore health to the community event. I departed 3 years later and left behind a strong bank account and over 14 important volunteers who enjoyed returning each year.
Appointment by the Minister of Municipal Affairs:  Chairman – Bowen Island Governance Restructure Study Committee – this led to a referendum and creation of the first island municipality in B.C.
Appointments: by the Metro-Vancouver Board Chairman:  Metro-Vancouver Regional Government Finance Committee and Regional Parks Committee.
Appointments by Municipal Mayor and Council: Community Appointee to the BC Minister of Transportation’s Provincial Minor Route Strategy Committee (BC Ferry issues) and to the local Ferry Advisory Committee.
Appointment by the Arts Council:  President – Bowen Island Beach-side Theater Festival – a 6-week big-tent summer venue involving 3 x 2-week theatrical shows, creative co-ordination, major stage construction and set designers, lighting consultants, Food & Beverage Concessionaires. Advertising, promotion events, fund-raising, volunteer recruitment, licenses, rentals.